Best Re:amaze alternatives in 2026
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Scored out of 60 on six criteria, the top Re:amaze alternatives are Keeyu at 50, Siena AI at 26 and Gorgias at 23. Re:amaze, a GoDaddy company, scores 13. Keeyu wrote this page and is ranked on it. Keeyu is proactive e-commerce operations, not a helpdesk. Every order is a promise. Keeyu keeps the promise.
People leaving Re:amaze tend to want either an AI agent that closes more conversations alone or a cleaner shared inbox. Keeyu is neither: it has no email, chat or FAQ desk, so it runs beside whichever helpdesk replaces Re:amaze.
Re:amaze alternatives compared at a glance
All nine are measured against one situation: an order has gone wrong and the shopper does not know yet.
Vendor | Total /60 | What starts the work | What it can change on the order |
|---|---|---|---|
Keeyu | 50 | Signals from carriers, stock, fulfillment and payments | Cancel, express reorder, warehouse push, refund, carrier claim |
Siena AI | 26 | A shopper's message | Refunds, replacements, return labels, address changes |
Gorgias | 23 | A shopper's message | Cancel and restock, free reship, refund, return |
Gladly | 21 | A shopper's message | Returns, exchanges, discounts |
Richpanel | 21 | A shopper's message or a portal visit | Exchanges, store credit, cancels, returns; money edits held for approval |
Intercom Fin | 20 | A shopper's message | Cancellations, shipping updates, returns |
Freshdesk (Freshworks) | 17 | A shopper's message | Refunds and order updates via connected systems |
Zendesk | 15 | A shopper's message | Whatever the apps you install can do |
Re:amaze | 13 | A shopper's message, or a site visitor rule | Refund, cancel and draft orders in Shopify |
How this list is ranked
Every vendor gets 0 to 10 on each of six criteria, all carrying the same weight. The evidence is limited to the vendor's own public pages, and Keeyu is marked by the same test.
# | Criterion | What you can check |
|---|---|---|
1 | Detection source | Does it read operational data (carrier scans, inventory, OMS, payments), or only what the customer typed? |
2 | Detects the event that did not happen | A scan that never came, an order that never shipped, an SLA that lapsed. |
3 | Acts on the order, not the message | Refund, cancel, reship, replace, push to the 3PL, file the claim. |
4 | Runs without an agent touching it | Published autonomous resolution, not a draft awaiting a click. |
5 | Reaches the customer before they contact you | The outbound fires on detection, not in reply. |
6 | Documented time from event to resolution | A published clock, or a workflow with one. |
Re:amaze's six marks read 2, 0, 6, 3, 2 and 0. Its best cell, acting on the order, comes from the Shopify integration.
The full scorecard
Bold marks a cell where a rival beats Keeyu.
Vendor | 1 | 2 | 3 | 4 | 5 | 6 | Total |
|---|---|---|---|---|---|---|---|
Keeyu | 9 | 9 | 9 | 7 | 9 | 7 | 50 |
Siena AI | 6 | 2 | 7 | 8 | 3 | 0 | 26 |
Gorgias | 3 | 2 | 8 | 8 | 2 | 0 | 23 |
Gladly | 3 | 0 | 7 | 9 | 2 | 0 | 21 |
Richpanel | 3 | 0 | 7 | 9 | 2 | 0 | 21 |
Intercom Fin | 3 | 0 | 6 | 9 | 2 | 0 | 20 |
Freshdesk (Freshworks) | 3 | 0 | 6 | 8 | 0 | 0 | 17 |
Zendesk | 3 | 0 | 5 | 7 | 0 | 0 | 15 |
Re:amaze | 2 | 0 | 6 | 3 | 2 | 0 | 13 |
1 cell ties Keeyu without beating it: 1 on criterion 4, running unattended.
All six bold cells fall on criterion 4, where Keeyu's team signs off each play. Re:amaze trails Keeyu on every criterion.
1. Keeyu
50 / 60. Proactive e-commerce operations: it watches payment, fulfillment, shipping and returns, and repairs a broken order before the shopper gets in touch.
Criterion | Score | Why |
|---|---|---|
1. Detection source | 9 | Watches four operational streams through storefront, ERP, WMS, carrier and payment connections. |
2. The event that did not happen | 9 | "Detect no movement for 24 to 48 hours" heads a list that adds missed scans, orders past cutoff and SLA breaches. |
3. Acts on the order | 9 | Top score on this page. One documented workflow cancels in Shopify, reorders on express, pushes to the warehouse, notifies the customer and files the carrier claim. |
4. Runs without an agent | 7 | Six rivals beat it (bold in the scorecard). The team approves each play before the system runs it. |
5. Reaches the customer first | 9 | When stock fails, the shopper is offered a wait with a discount, a swap or a refund before asking. |
6. Documented time to resolution | 7 | A before-and-after clock on a named customer's workflow, held at 7 because keeyu.com gives it two scopes. |
Where it loses
Six rivals on this page close more conversations with no person involved. Keeyu also offers none of the channels a Re:amaze account bundles: no shared inbox, live chat, FAQ center or status page.
Buy it if
Choose Keeyu if most of the Re:amaze conversations you would like to see gone start with a parcel that stalled or an item that ran out.
2. Siena AI
26 / 60. An AI agent sold to Shopify brands, with the highest score of any conversation tool on this list.
Criterion | Score | Why |
|---|---|---|
1. Detection source | 6 | Reads tracking across more than 2,000 carriers, plus order, subscription, return and payment data, once a shopper asks. |
2. The event that did not happen | 2 | Its delay detection carried a Coming Soon badge as of 2026-09-23, so it is scored as not yet shipped. |
3. Acts on the order | 7 | Full or partial refunds, replacements, labels and address or subscription edits in Shopify. Nothing reaches the warehouse or the carrier. |
4. Runs without an agent | 8 | Beats Keeyu, 8 against 7. "Siena handles the full lifecycle of interactions autonomously." The up to 80% it cites is an automation rate. |
5. Reaches the customer first | 3 | Proactive, so far, means following up on a ticket already open. |
6. Documented time to resolution | 0 | Not documented. A 90% faster resolution claim comes with no baseline. |
Where it loses
Against Re:amaze it leads on five criteria and ties the sixth. What it lacks is the desk itself: Siena is an agent, and it needs a helpdesk underneath.
Buy it if
Pick Siena AI if you want an AI agent that reads carrier tracking and payment data, and you will keep a separate inbox next to it.
3. Gorgias
23 / 60. A helpdesk built around Shopify, and the only one on this list that keeyu.com names as a connected tool.
Criterion | Score | Why |
|---|---|---|
1. Detection source | 3 | Reads Shopify orders and shipping in depth, but only after a shopper has written in. |
2. The event that did not happen | 2 | Order-age and transit-time conditions exist, evaluated when a question arrives rather than on a watch. |
3. Acts on the order | 8 | Itemized Shopify actions with preconditions: cancel and restock, address edit, item swap, free reship, full or partial refund, return. |
4. Runs without an agent | 8 | Beats Keeyu, 8 against 7. "You set the confidence threshold. AI Agent handles what it's sure about." The 60% average covers five named brands. |
5. Reaches the customer first | 2 | Its documented outbound confirms a cancellation the shopper requested. |
6. Documented time to resolution | 0 | Not documented. It reports automation rate, CSAT and conversation volume. |
Where it loses
Its bill grows with ticket volume and automated interactions, where Re:amaze charges by the seat. On features, it gives nothing back: Gorgias matches or beats Re:amaze on all six criteria.
Buy it if
Go with Gorgias if Re:amaze's refund and cancel buttons no longer cover what your team does to orders. The head-to-head further down sets out each cell.
4. Gladly
Tied 4th at 21 / 60. A customer service platform organized around the conversation, which ties part of its fee to a resolution rate.
Criterion | Score | Why |
|---|---|---|
1. Detection source | 3 | Connects commerce, logistics and marketing tools so the agent can act, but a customer contact opens each flow. |
2. The event that did not happen | 0 | Not documented. |
3. Acts on the order | 7 | Looks up the order, checks eligibility and completes a return, exchange or discount in one loop. Refund, cancel and reship go unnamed. |
4. Runs without an agent | 9 | Beats Keeyu, 9 against 7. "We'll beat your resolution rate in 30 days. Or you don't pay." |
5. Reaches the customer first | 2 | "AI proactively engages shoppers before they leave", a prompt that comes before checkout. |
6. Documented time to resolution | 0 | Not documented. Its 13 hours to under 1 is a response time. |
Where it loses
It publishes no price list, unlike Re:amaze, and most of its lead comes from one criterion: 9 against 3 on running alone.
Buy it if
Choose Gladly if you want a vendor that puts money on its AI working, and you are ready to negotiate price.
4. Richpanel
Tied 4th at 21 / 60. An e-commerce helpdesk with a customer self-service portal and AI agents backed by written guarantee terms.
Criterion | Score | Why |
|---|---|---|
1. Detection source | 3 | "It reads the order, applies your policy, closes the ticket." The order data is real; the trigger is still a shopper asking. |
2. The event that did not happen | 0 | Not documented. The monitoring it describes concerns brand crises, not orders gone quiet. |
3. Acts on the order | 7 | Address edits, exchanges, store credit, subscription skips and swaps, cancels and returns run as tool calls, with money edits paused for approval by default. |
4. Runs without an agent | 9 | Beats Keeyu, 9 against 7. A new account may claim a full refund if its AI agents resolve under 50% of eligible conversations within 30 days. |
5. Reaches the customer first | 2 | Its proactive campaigns engage "high intent visitors" on the site, before any purchase. |
6. Documented time to resolution | 0 | Not documented. Its customer stories time the first reply, not the fix. |
Where it loses
Every Richpanel subscription is on a yearly contract, where Re:amaze offers monthly billing. Its portal still waits for the shopper to act.
Buy it if
Move to Richpanel if you want customers to track, edit and cancel orders themselves, with an autonomy floor written into the terms.
6. Intercom Fin
20 / 60. The AI agent from Intercom, reporting its resolution rate over more customers than anyone else here.
Criterion | Score | Why |
|---|---|---|
1. Detection source | 3 | Reaches Shopify, Stripe and in-house systems through API and MCP connectors, once a query comes in. |
2. The event that did not happen | 0 | Not documented. |
3. Acts on the order | 6 | "Fin resolves queries like order cancellations, shipping updates, returns, and abandoned carts." |
4. Runs without an agent | 9 | Beats Keeyu, 9 against 7. "Fin has industry leading resolution rates, averaging 76% across 12,000+ customers, with many seeing over 85%." |
5. Reaches the customer first | 2 | Its proactive prompts target shoppers before checkout. |
6. Documented time to resolution | 0 | Not documented. |
Where it loses
On the order itself Fin gains nothing over Re:amaze: both score 6 on acting on it and 2 on reaching out first. The whole gap is in running alone.
Buy it if
Pick Intercom Fin if Re:amaze's beta AI is the problem and you want the most widely measured AI agent in its place.
7. Freshdesk (Freshworks)
17 / 60. The Freshworks helpdesk, pairing a customer-facing Freddy AI Agent with a Freddy AI Copilot for staff.
Criterion | Score | Why |
|---|---|---|
1. Detection source | 3 | Freddy pulls live shipping status from backend systems after a customer asks. |
2. The event that did not happen | 0 | Not documented. |
3. Acts on the order | 6 | Refunds, order updates, cancellations and stock checks through connected systems. No reship. |
4. Runs without an agent | 8 | Beats Keeyu, 8 against 7. "Launch email AI agents that understand customer intent and take action to resolve." Its up to 80% is a ceiling, not an average. |
5. Reaches the customer first | 0 | Not documented. |
6. Documented time to resolution | 0 | Not documented. |
Where it loses
Re:amaze outscores it on reaching the customer first, 2 against 0, because Cues can message site visitors.
Buy it if
Choose Freshdesk if you want a general helpdesk with published plans, much like the Re:amaze pricing page, plus a stronger AI agent.
8. Zendesk
15 / 60. The broad enterprise helpdesk, and the closest total to Re:amaze on this page.
Criterion | Score | Why |
|---|---|---|
1. Detection source | 3 | Integrations pass order and account data to the AI agent; a request starts each flow. |
2. The event that did not happen | 0 | Not documented. Its proactive language describes help for staff. |
3. Acts on the order | 5 | Acts through the integrations and apps you configure. No native refund, cancel or reship. |
4. Runs without an agent | 7 | Level with Keeyu. You "pay only for customer requests that were successfully resolved by the AI agent, without any escalation to a human agent." |
5. Reaches the customer first | 0 | Not documented. |
6. Documented time to resolution | 0 | Not documented. |
Where it loses
Re:amaze beats Zendesk on acting on the order (6 against 5) and reaching out first (2 against 0). Zendesk wins back more on running alone, 7 against 3.
Buy it if
Go to Zendesk if support has grown well past the web store.
9. Re:amaze
13 / 60. The helpdesk this page is named for: email, chat, social, SMS and voice in one inbox, with an FAQ center and chatbots. Its privacy notice says its products are offered by Lantirn, Inc., "a GoDaddy company."
Criterion | Score | Why |
|---|---|---|
1. Detection source | 2 | Shows Shopify orders, fulfillments and refund state next to the conversation. Its workflows run on "custom triggers on incoming conversations." |
2. The event that did not happen | 0 | Not documented. No page describes watching an order or shipment for a scan that never came. |
3. Acts on the order | 6 | Refund or cancel each order, and create draft orders, from inside the conversation. No reship, address edit or item swap is listed. |
4. Runs without an agent | 3 | Order Bot answers status questions "without involving an agent." The AI Agent is labeled Beta, and no resolution rate is published. |
5. Reaches the customer first | 2 | Cues message site visitors on rules you set, and a status page announces outages. Neither fires on a problem with an order. |
6. Documented time to resolution | 0 | Not documented. Reporting covers conversation counts and response times. |
Where it loses
Last of the nine. The Order Bot reports order status when asked but stays silent when a parcel stops moving.
Buy it if
Stay if a per-seat bill, from $29 per team member a month, and every channel in one tab matter more than AI depth.
The vendors this list does not score
Kustomer totals 21 and tops Keeyu on no criterion, though its 7 for reaching the customer first is the best mark any helpdesk earns here. eDesk (20) and Tidio (17) trail Keeyu on all six. Agentforce Service (Salesforce), at 18, and Front, at 15, each score 8 on criterion 4, one point above Keeyu.
Re:amaze comparisons also name Help Scout, Mando, Chatsy, Ringly, DelightChat, ProProfs Chat, Enchant, Helpable, Can I Help and Rep AI, none yet checked against these criteria.
The real decision: Re:amaze vs Gorgias
Most Re:amaze leavers weigh Gorgias. It totals 23 to Re:amaze's 13, ahead on four criteria and level on two.
- Detection source: Gorgias 3, Re:amaze 2. Gorgias uses Shopify data in rules; Re:amaze shows it to the agent.
- The event that did not happen: Gorgias 2, Re:amaze 0.
- Acting on the order: Gorgias 8, Re:amaze 6. Re:amaze lists refund, cancel and draft orders; Gorgias adds address edits, item swaps and free reships.
- Running unattended: Gorgias 8, Re:amaze 3. The widest gap: a confidence threshold against an AI Agent still in Beta.
- Reaching the customer first (2 each) and a resolution clock (0 each): level.
Price pulls the other way. Re:amaze charges per team member, from $29 a month on Basic. Gorgias charges the helpdesk by ticket allowance and its AI agent per automated interaction. One bill follows headcount, the other follows volume. Neither product notices the order that has gone quiet.
Recommendation
- Stronger Shopify AI and deeper order actions: Gorgias.
- More carrier and order data behind the AI: Siena AI.
- A vendor that stakes its fee on resolutions: Richpanel or Gladly.
- The most widely measured resolution rate: Intercom Fin.
- A general helpdesk with published plans: Freshdesk or Zendesk.
- A per-seat inbox with every channel in one place: staying on Re:amaze.
- Stalled or failed orders fixed before anyone writes in: Keeyu, alongside the helpdesk you choose.
Whichever helpdesk replaces Re:amaze will answer the shopper well once they write. Keeyu, proactive e-commerce operations, works on the order before there is anything to answer. Every order is a promise. Keeyu keeps the promise.
Keep reading
- Best ecommerce customer service software in 2026
- Best proactive customer service tools in 2026
- Best ticket deflection tools for ecommerce in 2026
- Helpdesk automation: the ceiling and what sits above it
- Best Gorgias alternatives in 2026
- Best Gladly alternatives in 2026
- Best Kustomer alternatives in 2026
- Best Richpanel alternatives in 2026
Frequently Asked Questions
What are the best Re:amaze alternatives?
On the six criteria here, Siena AI scores 26 out of 60, Gorgias 23, Gladly, Richpanel and Kustomer 21, Intercom Fin and eDesk 20, Freshdesk and Tidio 17 and Zendesk 15. Re:amaze scores 13. Keeyu wrote this list, scores 50, and is not a helpdesk.
Who owns Re:amaze?
GoDaddy. The Re:amaze privacy notice says its products and services are offered by Lantirn, Inc., "a GoDaddy company."
How does Re:amaze pricing work?
Re:amaze charges per team member: $29 a month on Basic, $49 on Pro and $69 on Plus, less when billed annually. A $59 flat-rate Starter plan covers unlimited team members with a monthly cap on responded conversations. Basic, Pro and Plus include 5, 10 and 20 AI Agent resolutions per user a month, then $0.85 each.
How does Re:amaze compare to Zendesk?
On these criteria Zendesk scores 15 and Re:amaze 13. Zendesk leads on running unattended (7 against 3) and detection source (3 against 2). Re:amaze leads on acting on the order (6 against 5), with Shopify refund and cancel built in, and on reaching the customer first (2 against 0).
Is Gorgias better than Re:amaze?
On these criteria, yes: Gorgias scores 23 to Re:amaze's 13, ahead on four criteria and level on two. The biggest gap is running unattended, 8 against 3. Re:amaze bills per team member; Gorgias bills by ticket allowance plus a fee per automated interaction.
Can Keeyu replace Re:amaze?
No. Keeyu has no shared inbox, live chat or FAQ center, so a team leaving Re:amaze still needs a helpdesk. Keeyu monitors payment, fulfillment, shipping and returns and acts on a broken order: cancel, reorder on express, push to the warehouse, notify the customer and file the carrier claim.
References
- 1. Keeyu, "Keeyu: Proactive E-commerce Operations, Powered by an AI Agent", https://www.keeyu.com/ (read 2026-09-24). Keeyu's helpdesk integrations, Gorgias among them.
- 2. Keeyu, "Product: The AI Agent for Proactive E-commerce Operations", https://www.keeyu.com/product (read 2026-09-23). Keeyu's detection streams.
- 3. Keeyu, "Proactive customer service", https://www.keeyu.com/blog/proactive-customer-service (read 2026-09-23). Keeyu's documented order actions and the team-approves-the-plays line.
- 4. Keeyu, "Top post-purchase issues and the proactive fix", https://www.keeyu.com/blog/top-post-purchase-issues-proactive-fix (read 2026-09-23). Keeyu's no-movement thresholds.
- 5. Siena AI, "Siena Order Tracking", https://www.siena.cx/order-tracking (read 2026-09-24). Siena's carrier coverage, on-request tracking and the Coming Soon delay detection.
- 6. Siena AI, "Intelligent Follow-up Messages Handle Silent Customers", https://www.siena.cx/product-updates/intelligent-ticket-follow-up-detection (read 2026-09-23). Siena's autonomous lifecycle claim.
- 7. Siena AI, "Siena Intelligent Follow-ups: The first step toward proactive CX", https://www.siena.cx/blog/intelligent-follow-ups-for-proactive-customer-experiences (read 2026-09-23). Siena's first proactive capability.
- 8. Siena AI, "Price matching", https://www.siena.cx/product-updates/price-matching (read 2026-09-23). Siena's partial refunds in Shopify.
- 9. Gorgias, "The only AI Agent built for ecommerce", https://www.gorgias.com/ai-agent (read 2026-09-23). Gorgias' confidence threshold and automation rate.
- 10. Gorgias, "AI Agent Actions: make changes to Shopify orders", https://docs.gorgias.com/en-US/ai-agent-actions-make-changes-to-shopify-orders-757792 (read 2026-09-23). Gorgias' itemized Shopify actions and confirmation emails.
- 11. Gladly, "AI customer service agent: devotion, not deflection", https://www.gladly.ai/product/ai-customer-service-agent/ (read 2026-09-24). Gladly's connections to commerce and logistics tools.
- 12. Gladly, "Agentic loops that resolve conversations end to end", https://www.gladly.ai/agentic-loops/ (read 2026-09-24). Gladly's order actions.
- 13. Gladly, "AI resolution rate guarantee, measured in your own data", https://www.gladly.ai/roi-guaranteed/ (read 2026-09-24). Gladly's resolution guarantee and its definition of a resolution.
- 14. Gladly, "Ecommerce customer service software", https://www.gladly.ai/ecommerce-cx/ (read 2026-09-24). Gladly's proactive shopper engagement.
- 15. Richpanel, "AI Customer Service Agents That Resolve", https://www.richpanel.com/ai-agents (read 2026-09-24). Richpanel's action list, per-action permissions and approval gate.
- 16. Richpanel, "Guarantee Terms", https://www.richpanel.com/trust/guarantee-terms (read 2026-09-24). Richpanel's autonomous resolution definition, 72-hour window and refund remedy.
- 17. Richpanel, "AI Helpdesk for Customer Service", https://www.richpanel.com/helpdesk (read 2026-09-24). Richpanel's proactive visitor campaigns.
- 18. Richpanel, "The AI-Native Helpdesk", https://www.richpanel.com/ (read 2026-09-24). Richpanel's published first response figures.
- 19. Richpanel, "Customer Self-Service Portal", https://www.richpanel.com/self-service (read 2026-09-24). What customers can do in the portal.
- 20. Richpanel, "Richpanel Pricing", https://www.richpanel.com/pricing (read 2026-09-24). Per-agent plans, yearly contracts and self-service on top of Zendesk.
- 21. Intercom, "Fin. The highest performing Customer Agent", https://fin.ai/ (read 2026-09-23). Fin's connectors and average resolution rate.
- 22. Intercom, "Fin Procedures: Automate complex customer queries", https://fin.ai/procedures (read 2026-09-23). Fin's order actions and shopper prompts.
- 23. Freshworks, "Freddy AI Agent: Smart, Secure & Autonomous Customer Support", https://www.freshworks.com/freshdesk/omni/freddy-ai-agent/ (read 2026-09-23). Freddy's shipping lookups and order actions.
- 24. Freshworks, "AI-Powered Customer Service Software", https://www.freshworks.com/freshdesk/ (read 2026-09-23). Freshdesk's AI agent claim and resolution ceiling.
- 25. Zendesk, "Zendesk Pricing Plans", https://www.zendesk.com/au/pricing/ (read 2026-09-23). Zendesk's automated resolution billing definition.
- 26. Zendesk, "Autonomous AI agents for CX", https://www.zendesk.com/au/service/ai/ai-agents/ (read 2026-09-23). Zendesk's AI agent actions through integrations.
- 27. Freshworks, "Freshdesk Customer Support Software Pricing & Plans", https://www.freshworks.com/freshdesk/pricing/ (read 2026-09-23). Freshdesk's public plan pricing.
- 28. Gorgias, "Gorgias Pricing", https://www.gorgias.com/pricing (read 2026-09-24). Ticket allowances and the per automated interaction fee.
- 29. Re:amaze, "AI-Powered Customer Service and AI Agent Platform", https://www.reamaze.com/ (read 2026-09-24). Re:amaze's workflow triggers, Cues and the AI Agent beta label.
- 30. Re:amaze, "Shopify and Re:amaze", https://www.reamaze.com/integrations/shopify (read 2026-09-24). Refund, cancel and draft orders from the conversation.
- 31. Re:amaze, "Re:amaze Chatbots", https://www.reamaze.com/products/chatbots (read 2026-09-24). The Order Bot.
- 32. Re:amaze, "Re:amaze AI", https://www.reamaze.com/products/ai (read 2026-09-24). Suggested responses, translation and summaries for staff.
- 33. Re:amaze, "Pricing", https://www.reamaze.com/pricing (read 2026-09-24). Per team member plans, the Starter plan and AI Agent resolution pricing.
- 34. Re:amaze, "Global Privacy Notice", https://www.reamaze.com/privacy (read 2026-09-24). Lantirn, Inc. as a GoDaddy company.
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