From Reactive to Proactive
E-Commerce Operations
Stop firefighting tickets. Learn how to run proactive ops with an orchestration layer that monitors every order, flags issues in real time, and resolves them automatically. Download the playbook with KPIs, workflows, and team strategies.
We help brands detect and fix post-purchase ops issues before customers ask, “Where is my order?” So, online shoppers get what they want, on time, as promised.
Automate issue handling
Detect and resolve common fulfilment, shipping and returns problems instantly — or route them straight to the right team — so your ops and CX run without manual firefighting.
Stay ahead with proactive alerts
Get notified before small hiccups turn into customer-impacting issues, with real-time monitoring across payment, fulfilment and support workflows.
One view for every order
Track each order from purchase to delivery (and back, if returned) in a single, unified view — including FIFO and returns tracking for smooth inventory flow.
Integrate and scale effortlessly
Connect with storefronts, WMS, ERPs, helpdesks and carriers for a seamless, scalable CX and ops tech stack.
Customer Stories
EHP Labs chose Keeyu to centralise orders, inventory, fulfilment, and customer communication.
- Faster issue detection and resolution
- Noticeable drop in fulfilment-related complaints
- Backorders resolved within 48 hours
- Higher retention through proactive communication
“Keeyu caught a major sale issue within minutes. Before, it would have taken weeks. Now we fix problems before customers even notice.”
Cherie Jones, Head of Customer Happiness
Running ecommerce at scale meant juggling a messy stack of platforms and spreadsheets. Clutch chose Keeyu to bring everything under one roof.
- SLA breaches flagged early, before customers noticed
- Faster resolution of fulfilment and carrier errors
- CX team saved from chasing partners and platforms
“Keeyu is our first bookmark each morning. It turns a messy stack of systems into one clear view, so nothing slips through the cracks.”
Annabel Hay, Founder & CEO
Budgy Smuggler brought in Keeyu to give the CX and warehouse teams one place to see what was happening across all orders, from placement to delivery.
- 90% fewer WISMO tickets¹
- 25% faster carrier resolution time
- 50% less manual work
"Customers aren’t chasing us for updates anymore. That’s a win.”
Brendan Hartman, General Manager
Ready to Stop Reacting?
The fastest way to see how Keeyu prevents complaints is to see it in action.
In one call, we’ll map your current operations, show how our AI Agent fits in, and walk through real examples of issues fixed before customers notice.
Most teams go live within 48 hours. We never share your data.
