Best Richpanel alternatives in 2026
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Scored out of 60 on six criteria, the best Richpanel alternatives are Keeyu at 50, Siena AI at 26 and Gorgias at 23; Richpanel scores 21. Keeyu wrote this page and is ranked on it. Richpanel beats Keeyu on autonomy. Keeyu, proactive e-commerce operations, fixes broken orders but is no helpdesk. Every order is a promise. Keeyu keeps the promise.
Richpanel alternatives compared at a glance
Each score tests the same moment: an order has broken and the shopper has not noticed yet.
Vendor | Total /60 | What starts the work | What it can change on the order |
|---|---|---|---|
Keeyu | 50 | Signals from carriers, stock, fulfillment and payments | Cancel, express reorder, warehouse push, refund, carrier claim |
Siena AI | 26 | A shopper's message | Refunds, replacements, return labels, address changes |
Gorgias | 23 | A shopper's message | Cancel and restock, free reship, refund, return |
Richpanel | 21 | A shopper's message or a portal visit | Exchanges, store credit, cancels, returns; money edits held for approval |
Gladly | 21 | A shopper's message | Returns, exchanges, discounts |
Intercom Fin | 20 | A shopper's message | Cancellations, shipping updates, returns |
Freshdesk (Freshworks) | 17 | A shopper's message | Refunds and order updates via connected systems |
Zendesk | 15 | A shopper's message | Whatever the apps you install can do |
How this list is ranked
Six criteria at 10 points apiece, weighted equally, each scored from the vendor's own public pages under the same test Keeyu faces.
# | Criterion | What you can check |
|---|---|---|
1 | Detection source | Does it read operational data (carrier scans, inventory, OMS, payments), or only what the customer typed? |
2 | Detects the event that did not happen | A scan that never came, an order that never shipped, an SLA that lapsed. |
3 | Acts on the order, not the message | Refund, cancel, reship, replace, push to the 3PL, file the claim. |
4 | Runs without an agent touching it | Published autonomous resolution, not a draft awaiting a click. |
5 | Reaches the customer before they contact you | The outbound fires on detection, not in reply. |
6 | Documented time from event to resolution | A published clock, or a workflow with one. |
Richpanel's six numbers are 3, 0, 7, 9, 2 and 0: strong once a shopper writes, silent before that. Gladly's six are identical, which is why the two share a rank.
The full scorecard
Bold marks a cell where a rival beats Keeyu.
Vendor | 1 | 2 | 3 | 4 | 5 | 6 | Total |
|---|---|---|---|---|---|---|---|
Keeyu | 9 | 9 | 9 | 7 | 9 | 7 | 50 |
Siena AI | 6 | 2 | 7 | 8 | 3 | 0 | 26 |
Gorgias | 3 | 2 | 8 | 8 | 2 | 0 | 23 |
Richpanel | 3 | 0 | 7 | 9 | 2 | 0 | 21 |
Gladly | 3 | 0 | 7 | 9 | 2 | 0 | 21 |
Intercom Fin | 3 | 0 | 6 | 9 | 2 | 0 | 20 |
Freshdesk (Freshworks) | 3 | 0 | 6 | 8 | 0 | 0 | 17 |
Zendesk | 3 | 0 | 5 | 7 | 0 | 0 | 15 |
1 cell ties Keeyu without beating it: 1 on criterion 4, running unattended.
Where Richpanel beats Keeyu: running unattended
Criterion | Richpanel | Keeyu |
|---|---|---|
4. Runs without an agent touching it | 9 | 7 |
This is the one cell where Richpanel scores above Keeyu, printed as scored.
- The definition. Richpanel's guarantee terms count a conversation as autonomously resolved when it is "closed by an AI agent without escalation to or message-level intervention by a human agent on the customer's team," and the shopper "does not re-open the same conversation within 72 hours."
- The floor. If its AI agents do not resolve at least 50% of eligible conversations that way within 30 days of go-live, a new account may claim a full refund of that period's subscription fees.
- Keeyu's side. Its own site caps the score: "Proactive doesn't mean unattended: your team approves the plays, the system runs them." That is a deliberate design choice, because the plays move money and goods.
Richpanel draws a similar line lower down: "Money and order edits wait for your approval" unless you switch that permission on, so its 9 counts conversations closed, not orders changed. Gladly and Intercom Fin also score 9 here; Siena AI, Gorgias and Freshdesk score 8.
1. Keeyu
50 / 60. Proactive e-commerce operations: it monitors payment, fulfillment, shipping and returns and repairs a broken order before the shopper contacts you.
Criterion | Score | Why |
|---|---|---|
1. Detection source | 9 | Watches four operational streams through storefront, ERP, WMS, carrier and payment connections. No monitoring cadence is published. |
2. The event that did not happen | 9 | "Detect no movement for 24 to 48 hours" heads a list that adds missed scans, orders past cutoff and SLA breaches. Held at 9: no expected-hop model. |
3. Acts on the order | 9 | Top score on this page. A single documented workflow cancels in Shopify, reorders on express, pushes to the warehouse, notifies the customer and files the carrier claim. |
4. Runs without an agent | 7 | Six rivals beat it, Richpanel among them (see the section above). The team approves each play before the system runs it. |
5. Reaches the customer first | 9 | When stock fails, the shopper is offered a wait with a discount, a swap or a refund before asking. Held at 9: the product page describes alerts as internal. |
6. Documented time to resolution | 7 | A before-and-after clock on a named customer's workflow, held at 7 because keeyu.com gives it two scopes. |
Where it loses
Richpanel and five other helpdesks here close more conversations alone. Keeyu also runs no chat, email or social inbox and no self-service portal, and a Richpanel replacement needs both.
Buy it if
Choose Keeyu if the tickets you most want gone come from stalled or failed orders, and you want the order fixed before the shopper opens your portal.
2. Siena AI
26 / 60. An AI agent for Shopify brands, and the top helpdesk-side score on this page.
Criterion | Score | Why |
|---|---|---|
1. Detection source | 6 | Reads tracking across more than 2,000 carriers, plus order, subscription, return and payment data, once a shopper asks. |
2. The event that did not happen | 2 | Its delay detection carried a Coming Soon badge as of 2026-09-23, so it is scored as not yet shipped. |
3. Acts on the order | 7 | Full or partial refunds, replacements, labels and address or subscription edits in Shopify. Nothing reaches the warehouse or the carrier. |
4. Runs without an agent | 8 | Beats Keeyu, 8 against 7. "Siena handles the full lifecycle of interactions autonomously." The up to 80% it cites is an automation rate. |
5. Reaches the customer first | 3 | Proactive, so far, means following up on a ticket already open. |
6. Documented time to resolution | 0 | Not documented. A 90% faster resolution claim comes with no baseline. |
Where it beats Keeyu
Criterion 4. Siena closes an interaction start to finish unaided, where Keeyu waits on your team's sign-off for each play.
Where it loses
Siena gives up a point to Richpanel on running alone and brings no inbox, so you would still need a helpdesk.
Buy it if
Pick Siena AI if you want more order and carrier data behind the agent than Richpanel reads, and you already run an inbox you plan to keep.
3. Gorgias
23 / 60. The Shopify-first helpdesk, and the one helpdesk ranked here that keeyu.com names as an integration.
Criterion | Score | Why |
|---|---|---|
1. Detection source | 3 | Reads Shopify orders and shipping in depth, but only after a shopper has written in. |
2. The event that did not happen | 2 | Order-age and transit-time conditions exist, evaluated when a question arrives rather than on a watch. |
3. Acts on the order | 8 | Itemized Shopify actions with preconditions: cancel and restock, address edit, item swap, free reship, full or partial refund, return. It files no carrier claim. |
4. Runs without an agent | 8 | Beats Keeyu, 8 against 7. "You set the confidence threshold. AI Agent handles what it's sure about." The 60% average covers five named brands. |
5. Reaches the customer first | 2 | Its documented outbound confirms a cancellation the shopper requested. |
6. Documented time to resolution | 0 | Not documented. It reports automation rate, CSAT and conversation volume. |
Where it beats Keeyu
Criterion 4. The merchant decides how confident the agent must be to act alone, instead of approving each play.
Where it loses
Gorgias edges Richpanel on changing the order, 8 against 7, yet trails it by a point on running alone. The head-to-head below walks through every cell.
Buy it if
Choose Gorgias if you want the most detailed Shopify action spec on this list and a helpdesk that keeyu.com already connects to.
4. Richpanel
Tied 4th at 21 / 60. The e-commerce helpdesk this page is named for: an inbox, a customer self-service portal and AI agents with a written resolution floor.
Criterion | Score | Why |
|---|---|---|
1. Detection source | 3 | "It reads the order, applies your policy, closes the ticket." The order data is real; the trigger is still a shopper asking. |
2. The event that did not happen | 0 | Not documented. The monitoring it describes concerns brand crises, not orders gone quiet. |
3. Acts on the order | 7 | Address edits, exchanges, store credit, subscription skips and swaps, cancels and returns run as tool calls, with money edits paused for approval by default. |
4. Runs without an agent | 9 | Beats Keeyu, 9 against 7. The definition, the 72-hour window and the refund remedy are set out in the section above. |
5. Reaches the customer first | 2 | Its proactive campaigns engage "high intent visitors" on the site, before any purchase. |
6. Documented time to resolution | 0 | Not documented. The 27-second median in its customer stories times the first reply, not the fix. |
Where it beats Keeyu
Criterion 4, printed in full in its own section above.
Where it loses
Its portal lets customers track, edit, cancel and return an order, but the customer starts each of those. Nothing on richpanel.com watches for the parcel that stops moving.
Buy it if
Stay with Richpanel if a contractual autonomy floor and a customer portal in one product are what you are paying for.
4. Gladly
Tied 4th at 21 / 60. A conversation-led customer service platform that puts its fee behind a resolution rate.
Criterion | Score | Why |
|---|---|---|
1. Detection source | 3 | Connects commerce, logistics and marketing tools so the agent can act, but a customer contact opens each flow. |
2. The event that did not happen | 0 | Not documented. |
3. Acts on the order | 7 | Looks up the order, checks eligibility and completes a return, exchange or discount in one loop. Refund, cancel and reship go unnamed. |
4. Runs without an agent | 9 | Beats Keeyu, 9 against 7. "We'll beat your resolution rate in 30 days. Or you don't pay." No customer base size sits behind its rates. |
5. Reaches the customer first | 2 | "AI proactively engages shoppers before they leave", a prompt that comes before checkout. |
6. Documented time to resolution | 0 | Not documented. Its 13 hours to under 1 is a response time. |
Where it beats Keeyu
Criterion 4. A resolution counts only if the customer never has to come back, and the fee rides on the rate.
Where it loses
Gladly matches Richpanel cell for cell, so moving buys no ground on any criterion, and Gladly posts no price list where Richpanel posts its plans.
Buy it if
Choose Gladly if you want the same fee-at-risk stance, measured in your own data, in a conversation-led platform.
6. Intercom Fin
20 / 60. Intercom's AI agent, which publishes its resolution rate across the largest customer count on this page.
Criterion | Score | Why |
|---|---|---|
1. Detection source | 3 | Reaches Shopify, Stripe and in-house systems through API and MCP connectors, once a query comes in. |
2. The event that did not happen | 0 | Not documented. |
3. Acts on the order | 6 | "Fin resolves queries like order cancellations, shipping updates, returns, and abandoned carts." Reship, warehouse writes and claims are absent. |
4. Runs without an agent | 9 | Beats Keeyu, 9 against 7. "Fin has industry leading resolution rates, averaging 76% across 12,000+ customers, with many seeing over 85%." |
5. Reaches the customer first | 2 | Its proactive prompts target shoppers before checkout. |
6. Documented time to resolution | 0 | Not documented. |
Where it beats Keeyu
Criterion 4, measured over the broadest customer base anyone here reports.
Where it loses
Fin ties Richpanel on running alone and trails it on changing the order, 6 against 7.
Buy it if
Choose Intercom Fin if a resolution rate drawn from thousands of customers matters more to you than store-specific actions.
7. Freshdesk (Freshworks)
17 / 60. The Freshworks helpdesk, with Freddy AI Agent facing customers and Freddy AI Copilot assisting staff.
Criterion | Score | Why |
|---|---|---|
1. Detection source | 3 | Freddy pulls live shipping status from backend systems after a customer asks. |
2. The event that did not happen | 0 | Not documented. |
3. Acts on the order | 6 | Refunds, order updates, cancellations and stock checks through connected systems. No reship. |
4. Runs without an agent | 8 | Beats Keeyu, 8 against 7. "Launch email AI agents that understand customer intent and take action to resolve." Its up to 80% is a ceiling, not an average. |
5. Reaches the customer first | 0 | Not documented. |
6. Documented time to resolution | 0 | Not documented. |
Where it beats Keeyu
Criterion 4. Freshworks keeps the agent that closes conversations apart from the copilot that drafts for staff.
Where it loses
It scores 0 on criteria 2, 5 and 6 and sits a point under Richpanel on both changing the order and running alone.
Buy it if
Go to Freshdesk if a general-purpose helpdesk with plan pricing on its site fits better than store-specific depth.
8. Zendesk
15 / 60. The broad enterprise helpdesk, level with Keeyu on criterion 4 and behind it on the other five.
Criterion | Score | Why |
|---|---|---|
1. Detection source | 3 | Integrations pass order and account data to the AI agent; a request starts each flow. |
2. The event that did not happen | 0 | Not documented. Its proactive language describes help for staff. |
3. Acts on the order | 5 | Acts through the integrations and apps you configure. No native refund, cancel or reship. |
4. Runs without an agent | 7 | Level with Keeyu. You "pay only for customer requests that were successfully resolved by the AI agent, without any escalation to a human agent." No vendor-wide rate is published. |
5. Reaches the customer first | 0 | Not documented. |
6. Documented time to resolution | 0 | Not documented. |
Where it loses
Two points under Richpanel on changing the order and two on running alone, with no customer outbound at all.
Buy it if
Pick Zendesk if your support spans far more than online orders. Richpanel's pricing page offers its portal on top of Zendesk, so the portal can stay.
The vendors this list does not score
Kustomer also scores 21 and beats Keeyu on nothing; its 7 on reaching the customer first is the best of any helpdesk here. eDesk (20), Tidio (17) and Re:amaze (13) top Keeyu nowhere. Agentforce Service (Salesforce), at 18, and Front, at 15, both edge Keeyu on criterion 4, 8 against 7.
Richpanel comparisons also name Kodif, eesel, Engaige, Sensbot, SparrowDesk and Help Scout. We have not read their documentation against these criteria, so they carry no number here.
The real decision: Richpanel vs Gorgias
Gorgias scores 23 and Richpanel 21, and the three cells that differ point both ways.
- The event that did not happen: Gorgias 2, Richpanel 0. Gorgias has order-age and transit-time conditions, checked when a shopper asks.
- Acting on the order: Gorgias 8, Richpanel 7. Both edit Shopify orders; Gorgias documents preconditions per action, while Richpanel holds money edits for approval unless you lift that.
- Running unattended: Richpanel 9, Gorgias 8. Richpanel puts a floor in its terms; Gorgias lets you set the confidence threshold.
- Detection source (3 each), reaching the customer first (2 each) and a resolution clock (0 each): level.
Both publish pricing. Gorgias charges the helpdesk by ticket allowance and the AI agent per automated interaction beyond its limit. Richpanel lists per-agent helpdesk plans and states that all subscriptions are on yearly contracts. Neither one watches for the order that has gone quiet.
Recommendation
- An autonomy floor written into terms: stay with Richpanel, or move to Gladly.
- The most detailed Shopify order actions: Gorgias.
- More order and carrier data behind an AI agent: Siena AI.
- Resolution rates across the biggest customer base: Intercom Fin.
- Public plan pricing on a general-purpose helpdesk: Freshdesk or Zendesk.
- The stalled or failed order fixed before the shopper asks: Keeyu, next to whichever helpdesk you pick.
Richpanel and every alternative here handle the conversation well once it starts. Keeyu is proactive e-commerce operations, working on the order before that conversation exists. Every order is a promise. Keeyu keeps the promise.
Keep reading
- Best ecommerce customer service software in 2026
- Best proactive customer service tools in 2026
- Best ticket deflection tools for ecommerce in 2026
- Helpdesk automation: the ceiling and what sits above it
- Best Gorgias alternatives in 2026
- Best Gladly alternatives in 2026
- Best Kustomer alternatives in 2026
- Best Re:amaze alternatives in 2026
Frequently Asked Questions
What are the best Richpanel alternatives?
On the six criteria here, Siena AI scores 26 out of 60, Gorgias 23, Gladly and Kustomer 21, Intercom Fin and eDesk 20, Freshdesk and Tidio 17, Zendesk 15 and Re:amaze 13. Richpanel scores 21. Keeyu wrote this list, scores 50, and is not a helpdesk.
Is Gorgias better than Richpanel?
On these criteria Gorgias scores 23 to Richpanel's 21. Gorgias leads on acting on the order (8 against 7) and on spotting the event that did not happen (2 against 0); Richpanel leads on running unattended (9 against 8). Gorgias charges by ticket allowance plus a fee per automated interaction; Richpanel sells per-agent plans on yearly contracts.
Does Richpanel guarantee its AI resolution rate?
Yes. Its guarantee terms say that if its AI agents do not autonomously resolve at least 50% of eligible conversations within 30 days of go-live, a new account may claim a full refund of that period's fees. A resolution counts only if no human stepped in and the customer did not reopen it within 72 hours.
Can Keeyu replace Richpanel?
No. Keeyu runs no inbox and no self-service portal, so a team leaving Richpanel still needs a helpdesk. Keeyu monitors payment, fulfillment, shipping and returns and acts on a broken order: cancel, reorder on express, push to the warehouse, notify the customer and file the carrier claim.
Which Richpanel alternative resolves the most conversations without an agent?
Gladly and Intercom Fin match Richpanel's 9 out of 10 on running unattended. Siena AI, Gorgias and Freshdesk score 8. Keeyu scores 7 because its team approves each play, a trade it states on its own site.
Which Richpanel alternative contacts customers before they write in?
Among the helpdesks, Kustomer scores highest on reaching the customer first, at 7. Richpanel, Gorgias, Gladly and Intercom Fin score 2, because their proactive messages target shoppers before purchase or confirm an action already requested. Keeyu scores 9: when stock fails, it offers a wait with a discount, a swap or a refund.
References
- 1. Keeyu, "Keeyu: Proactive E-commerce Operations, Powered by an AI Agent", https://www.keeyu.com/ (read 2026-09-24). Keeyu's helpdesk integrations, Gorgias among them.
- 2. Keeyu, "Product: The AI Agent for Proactive E-commerce Operations", https://www.keeyu.com/product (read 2026-09-23). Keeyu's detection streams.
- 3. Keeyu, "Proactive customer service", https://www.keeyu.com/blog/proactive-customer-service (read 2026-09-23). Keeyu's documented order actions and the team-approves-the-plays line.
- 4. Keeyu, "Top post-purchase issues and the proactive fix", https://www.keeyu.com/blog/top-post-purchase-issues-proactive-fix (read 2026-09-23). Keeyu's no-movement thresholds.
- 5. Siena AI, "Siena Order Tracking", https://www.siena.cx/order-tracking (read 2026-09-24). Siena's carrier coverage, on-request tracking and the Coming Soon delay detection.
- 6. Siena AI, "Intelligent Follow-up Messages Handle Silent Customers", https://www.siena.cx/product-updates/intelligent-ticket-follow-up-detection (read 2026-09-23). Siena's autonomous lifecycle claim.
- 7. Siena AI, "Siena Intelligent Follow-ups: The first step toward proactive CX", https://www.siena.cx/blog/intelligent-follow-ups-for-proactive-customer-experiences (read 2026-09-23). Siena's first proactive capability.
- 8. Siena AI, "Price matching", https://www.siena.cx/product-updates/price-matching (read 2026-09-23). Siena's partial refunds in Shopify.
- 9. Gorgias, "The only AI Agent built for ecommerce", https://www.gorgias.com/ai-agent (read 2026-09-23). Gorgias' confidence threshold and automation rate.
- 10. Gorgias, "AI Agent Actions: make changes to Shopify orders", https://docs.gorgias.com/en-US/ai-agent-actions-make-changes-to-shopify-orders-757792 (read 2026-09-23). Gorgias' itemized Shopify actions and confirmation emails.
- 11. Gladly, "AI customer service agent: devotion, not deflection", https://www.gladly.ai/product/ai-customer-service-agent/ (read 2026-09-24). Gladly's connections to commerce and logistics tools.
- 12. Gladly, "Agentic loops that resolve conversations end to end", https://www.gladly.ai/agentic-loops/ (read 2026-09-24). Gladly's order actions.
- 13. Gladly, "AI resolution rate guarantee, measured in your own data", https://www.gladly.ai/roi-guaranteed/ (read 2026-09-24). Gladly's resolution guarantee and its definition of a resolution.
- 14. Gladly, "Ecommerce customer service software", https://www.gladly.ai/ecommerce-cx/ (read 2026-09-24). Gladly's proactive shopper engagement.
- 15. Richpanel, "AI Customer Service Agents That Resolve", https://www.richpanel.com/ai-agents (read 2026-09-24). Richpanel's action list, per-action permissions and approval gate.
- 16. Richpanel, "Guarantee Terms", https://www.richpanel.com/trust/guarantee-terms (read 2026-09-24). Richpanel's autonomous resolution definition, 72-hour window and refund remedy.
- 17. Richpanel, "AI Helpdesk for Customer Service", https://www.richpanel.com/helpdesk (read 2026-09-24). Richpanel's proactive visitor campaigns.
- 18. Richpanel, "The AI-Native Helpdesk", https://www.richpanel.com/ (read 2026-09-24). Richpanel's published first response figures.
- 19. Richpanel, "Customer Self-Service Portal", https://www.richpanel.com/self-service (read 2026-09-24). What customers can do in the portal.
- 20. Richpanel, "Richpanel Pricing", https://www.richpanel.com/pricing (read 2026-09-24). Per-agent plans, yearly contracts and self-service on top of Zendesk.
- 21. Intercom, "Fin. The highest performing Customer Agent", https://fin.ai/ (read 2026-09-23). Fin's connectors and average resolution rate.
- 22. Intercom, "Fin Procedures: Automate complex customer queries", https://fin.ai/procedures (read 2026-09-23). Fin's order actions and shopper prompts.
- 23. Freshworks, "Freddy AI Agent: Smart, Secure & Autonomous Customer Support", https://www.freshworks.com/freshdesk/omni/freddy-ai-agent/ (read 2026-09-23). Freddy's shipping lookups and order actions.
- 24. Freshworks, "AI-Powered Customer Service Software", https://www.freshworks.com/freshdesk/ (read 2026-09-23). Freshdesk's AI agent claim and resolution ceiling.
- 25. Zendesk, "Zendesk Pricing Plans", https://www.zendesk.com/au/pricing/ (read 2026-09-23). Zendesk's automated resolution billing definition.
- 26. Zendesk, "Autonomous AI agents for CX", https://www.zendesk.com/au/service/ai/ai-agents/ (read 2026-09-23). Zendesk's AI agent actions through integrations.
- 27. Freshworks, "Freshdesk Customer Support Software Pricing & Plans", https://www.freshworks.com/freshdesk/pricing/ (read 2026-09-23). Freshdesk's public plan pricing.
- 28. Gorgias, "Gorgias Pricing", https://www.gorgias.com/pricing (read 2026-09-24). Ticket allowances and the per automated interaction fee.
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