[
faq
]

Got Questions?
We’ve Got Answers.

Find quick solutions to the most common questions about Keeyu

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Pricing
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Support & onboarding
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How do you help customers get started?

We follow a proven onboarding process:

  1. Connect your systems. Payment, delivery, returns and helpdesk tools.
  2. Set up alerts and workflows. Tailored to your priorities.
  3. Run a 30-day optimization cycle. We monitor results and refine automation.

Every account gets a dedicated Customer Success Manager, weekly check-ins for the first month, and ongoing support.

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Privacy & security
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Is my data secure?

Yes. Keeyu is SOC 2 Type II certified and GDPR compliant. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). We never share your data with third parties.

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Customisation
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Can Keeyu be tailored to my business?

Absolutely. Alerts, workflows, and issue-resolution rules are configurable to your specific order processes, fulfillment locations, and customer policies. We adapt to how your team works rather than forcing you into a fixed process.

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Usage limits & scalability
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Can Keeyu handle high order volumes?

Yes. Keeyu is built for brands from 3,000 orders a month up to more than a million orders a year. Our AI Agent handles complex workflows across multiple storefronts, warehouses and countries without performance drops.