No. We're not a chatbot or helpdesk replacement. Keeyu has deep integrations across the entire post-purchase order fulfillment journey to prevent issues before they become tickets.
Keeyu sits on top of your existing systems as an orchestration and monitoring layer. We don't replace your OMS/WMS—we connect them, monitor them, and automate workflows across them. Think of Keeyu as the "control tower" for your post-purchase operations.
Yes. Our Omnichannel tier is designed for high-volume, multi-brand, global fulfillment. We also offer custom enterprise pricing with bespoke AI workflows, volume discounts, and dedicated support.
Keeyu is designed for growing e-commerce brands doing 3,000+ orders per month. Our customers range from $5M to $500M+ in annual revenue. If you're scaling beyond manual spreadsheets and helpdesk tickets, Keeyu is for you.
Yes. Keeyu is SOC 2 Type II certified and GDPR compliant. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). We never share your data with third parties.
All tiers include dedicated support with guaranteed SLAs. Base and Insights tiers get email and chat support (response within 4 hours). Automate and Omnichannel tiers include priority support with phone access and a dedicated success manager.
Yes. Every plan includes onboarding with a dedicated specialist, live training sessions for your team, and access to our knowledge base and video tutorials. Depending on your tier, we also schedule standing 15-minute sessions—weekly, fortnightly, or monthly—for ongoing support, training, and feature feedback.
We integrate with all major e-commerce platforms (Shopify, Magento, BigCommerce), ERPs (NetSuite, CIN7, AP21), WMS (Starshipit, ShipStation, Shipbob), carriers (AusPost, DHL, UPS), and helpdesks (Gorgias, Zendesk). See our full integration list or request a custom integration.
Yes. Keeyu supports multi-currency transactions, international shipping carriers, and global fulfillment networks. The Omnichannel tier is designed specifically for global operations.
About 2-3 hours of effort from your side. You provide your service level agreements and API credentials in one session, then we handle the rest. We'll schedule a second session for onboarding and training.
We offer a paid proof of concept with a full refund after 30 days if you choose not to move forward. All subscriptions are month-to-month with no lock-in contracts.
Most teams are live within five working days. We handle the integrations, data mapping, and initial configuration. You'll have a dedicated onboarding specialist to guide you through setup.
Ask Keeyu is a conversational AI assistant that answers questions about your operations in plain English. AI Workflows automate repetitive tasks—like flagging stuck orders or routing issues to teams—without manual intervention.
Every plan includes full access to Keeyu's orchestration layer, real-time monitoring, integrations, and dashboards. Higher tiers unlock advanced features like analytics, AI workflows, and omnichannel fulfillment.
No. Keeyu is built to reduce manual effort, not add more logins. Access is unlimited users across all tiers.
No. All tiers are month-to-month with no lock-in contracts. Just give us 30 days' notice if you decide Keeyu isn't the right fit.
We accept all major credit cards (Visa, Mastercard, Amex) and ACH/bank transfers for annual contracts. Enterprise customers can request invoice billing.
We review your order volume quarterly and adjust your tier accordingly. If you have seasonal spikes, we can work with you on flexible billing arrangements.
Yes. Annual plans receive a 15% discount compared to monthly billing. Contact our sales team to discuss annual contracts.
No setup fees, no hidden costs. The monthly price includes everything: platform access, integrations, unlimited users, and support.
Yes. You can upgrade or downgrade between tiers at any time. Changes take effect at the start of your next billing cycle, and we'll prorate any differences.